Shipping Policy – Pephive

Version 2026-10-15 · effective 15 October 2026

This policy explains where and how we deliver. It is part of our Terms of Sale.

Where we deliver

We deliver within Australia only, to every state and territory.
We do not ship outside Australia.
You are responsible for checking that you may lawfully receive and hold the products at the delivery address. This includes state, territory and organisation rules. We may refuse or cancel delivery to an address where we believe this is not the case.

Every order is sent by Australia Post Express Post, with tracking.

Express Post is calculated by postcode at checkout and is never more than $15.
Express Post is free when the products in your order total $90 or more at our listed prices. The total is counted before any PayID or bank transfer discount, so a PayID order still qualifies.
The shipping cost is shown at checkout before you pay.

Orders placed and paid before 12:00 midday (Sydney time) on a business day are normally dispatched the same day.
Orders placed after 12:00 midday, or on a weekend or NSW public holiday, are normally dispatched the next business day.
Business days are Monday to Friday, except NSW public holidays.
PayID and bank transfer orders are dispatched once the payment reaches us.
Some orders need a check before dispatch, for example to confirm payment or address details. We will contact you if this causes a delay.

Typical Express Post delivery times after dispatch:

These are estimates, not guarantees. Delays can happen around public holidays, in bad weather and at busy times.

We email you a tracking link when your order is dispatched. If several of your orders go in one parcel, you get one email.

Please check your address before you place your order.
If it is wrong, contact us straight away. We can change it before dispatch.
If Australia Post cannot deliver, it may leave a card so you can collect the parcel from a Post Office. Please collect it in time, or it may be returned to us.
If a parcel comes back to us because the address was wrong or it was not collected, we will contact you to arrange re-sending. Postage for re-sending may apply.

If Australia Post confirms your parcel is lost, we will send your order again or refund it in full, including delivery. The choice is yours.
If tracking shows your parcel as delivered but you do not have it, contact us within 7 days of the delivery date. We will lodge a claim with Australia Post and make it right.
If your parcel arrives damaged, or the order is faulty or wrong, tell us within 7 days of delivery. We will make it right and also refund the delivery charge you paid.

To start a claim, email pephiveau@gmail.com with your order number and photos. Our Refund and Returns Policy has the full steps.

Risk in the products passes to you when the parcel is delivered to the address you gave us.

Email pephiveau@gmail.com or call 0405 691 170, Monday to Friday, 9am to 5pm (Sydney time). Our full details are on our Contact page.