Answers to the questions researchers ask us most. If you can’t find what you need, get in touch, we’re Australian-based and usually reply within a few hours.
Ordering & shipping
Do you ship across Australia?
Yes, we ship to every Australian state and territory, dispatched from our Sydney facility. We currently supply within Australia only.
How is my order shipped, and how long does it take?
Orders placed and paid before 12pm (Sydney time) on a business day are normally dispatched the same day. Every order is sent tracked by Australia Post Express Post. Delivery usually takes 1–2 business days to metro areas and 1–3 business days to regional areas; remote areas may take a little longer. See our Shipping Policy.
How much is shipping?
Express shipping is calculated live by your postcode at checkout and capped at $15. Orders from $90 ship free.
How do I track my order?
A tracking link is emailed to you automatically as soon as your order is dispatched.
How is my order packaged?
Orders are sent in plain, secure packaging and labelled for research use only.
Payment
What payment methods do you accept?
Credit and debit cards, or PayID and bank transfer, which saves you 3.5% at checkout. Card payments are processed in US dollars, so your bank may add a small international transaction fee.
Is checkout secure?
Yes, the site uses 256-bit SSL encryption and we never store your card or banking details.
Products, testing & COAs
Are your products third-party tested?
Batches are independently tested for identity and purity, with batch COA support available where applicable.
What is a COA?
A Certificate of Analysis, a laboratory report showing a batch’s identity and purity from independent third-party testing.
Where can I find COAs?
On our COAs page, organised by batch reference. If you can’t locate the document for your batch, contact us with the reference and we’ll help.
Storage & handling
How should products be stored?
Unopened, lyophilised (freeze-dried) vials should be stored cool, dry, and out of direct light.
Are these products for human use?
No. Pephive products are supplied strictly for in-vitro laboratory research use only. They are not medicines, foods, cosmetics, supplements, or therapeutic goods, and are not for human or veterinary use.
Do I need to confirm anything to order?
Yes. By placing an order you confirm that you are 21 or older, that you represent a legitimate research organisation, and that you will use the products for lawful laboratory research only, not for human or veterinary use. See our Terms of Sale.
What is your returns policy?
Because these products require controlled handling, change-of-mind returns generally can’t be accepted after dispatch. If something’s wrong with your order (damaged, faulty, wrong or missing), tell us within 7 days of delivery and we’ll make it right with a replacement or a refund, or store credit if you prefer. To start a return, email us your order number and photos. See the Refund & Returns Policy.
How do I contact you?
Email pephiveau@gmail.com or call 0405 691 170, Monday to Friday, 9am–5pm Sydney time, we usually reply within a few hours. Business details are on our Contact page. Pephive is Australian-owned, based in Sydney NSW (ABN 34 414 282 275).