1. Contact Support

Email pephiveau@gmail.com or call 0405 691 170 for help with an order, product question, batch reference, payment, or shipping enquiry.

For the fastest response, include your order number, product name, batch reference where relevant, and a clear description of the issue.

2. Order Help

Pephive can help with order status, order details, payment confirmation, checkout questions, and general account or purchase support.

Please include the email address used at checkout and any order details you have so the support team can locate the order quickly.

3. Shipping

Orders are processed within 24 hours where possible and shipped from Australian stock. Express shipping is estimated at 1-5 days depending on your delivery location.

Tracking information is sent when available. Free express shipping is available on orders over A$149.

4. Payments

Payment instructions are shown at checkout. Once payment is received, your order payment will be confirmed by email.

If you need payment help, contact support with your order number and the email address used at checkout.

5. Batch COAs

Batch COAs are published where available. Visit the Batch COAs page to match your product or batch reference.

If you need help matching a batch, email support with the product name, batch reference, and order number if available.

6. Research Use Only

Pephive products are supplied strictly for in-vitro laboratory research purposes only and are not intended for human or veterinary use.

Support cannot provide medical, dosing, therapeutic, cosmetic, veterinary, personal-use, or administration guidance.

7. Refunds & Returns

For refund, return, replacement, or order issue enquiries, review the Refund and Returns Policy.

Contact support before sending any product back so the team can confirm the correct instructions.

8. Contact Information

Email: pephiveau@gmail.com
Phone: 0405 691 170
ABN: 34 414 282 275
Location: Sydney NSW